Social Studio

Make your customer
success social.

Get sophisticated email
marketing that delivers
results.

Social
Studio

Social Studio

Make your customer
success social.

Get sophisticated email
marketing that delivers
results.

Social
Studio

Social Studio

Make your customer
success social.

Get sophisticated email
marketing that delivers
results.

Social
Studio

Product: Social Social Studio | Overview

Social Studio

Listen, analyze, publish, and engage with your customers on social media. Tap into the power of social media marketing, customer service, and social sales to strengthen customer relationships.

Social Studio Demo from Salesforce Marketing Cloud
Unite sales, service, and marketing.

Drive consistent customer experiences by integrating social with marketing, sales, and service on a single platform.

Reduce customer service costs.

Listen to billions of conversations, and proactively identify customers looking for help. Great social care is great marketing.

Unlock deeper insights.

Analyze sentiment, demographics, influencers, and detractors to understand your customers and trends.

Amplify organic content with ads.

Boost great organic content by turning it into social ads to inspire engagement — and drive real revenue.

social media marketing
Social Listening

Analyze social conversations from millions of different sources with social media monitoring software. Discover what customers are saying about your brand, products, and competitors.

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social media marketing
Social Publishing

Plan, schedule, and publish social posts across multiple accounts and networks. Create and approve content, route for approval, and publish relevant messages at the right moment.

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social media marketing
Social Engagement

Respond to social posts, manage your community, and measure social activity. Use workflow and social automation to drive efficiency and route social posts to your team and beyond.

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social media marketing
Marketing Command Center

Get live multiscreen displays of customer feedback, social conversations, and digital marketing activity around your brand and industry.

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Bombardier

Bombardier

Bombardier

“With Salesforce, we're revolutionizing the way we bring our team and our customers together.”

Ken Knitter
Senior Advisor, Digital Marketing and Social Media
See the story View more customer stories

See the business leader’s guide
to becoming a social business.

See the business leader’s guide to becoming a social business.

Discover ways to assess your social team, track social opportunities, and build a social strategy based on listening, engaging, publishing, and analyzing.

Discover ways to assess your social team, track social opportunities, and build a social strategy based on listening, engaging, publishing, and analyzing.