Customer Journey Mapping Resources

See how to create 1-to-1 customer journeys with worksheets, e-books, and reports — plus this example journey map.

RESOURCES

Get the resources to start building customer journeys.

E-BOOK
Meet the platform for creating one seamless customer experience across sales, service, and marketing.
WORKSHEET
Do you want to build customer journeys, but don't know where to begin? These worksheets will get you started on successful customer journey mapping.
WEBINAR
Get real-world guidance from Salesforce marketing consultants for mapping and implementing customer journeys.
WEBINAR
Our experts help you form a high-level goal for your journey map strategy, and get guidance to move forward with your ideas for 1-to-1 customer experiences.
WEBINAR
Take stock of your content and how you distribute it. Discover the content that would benefit your customers most — maximizing engagement.
WEBINAR
Walk through the journey mapping process with us, and gain the skill set to transform your team’s journey concepts into an actionable game plan.

See how marketers win with Salesforce.

Discover one platform, for one connected customer experience across marketing, sales, and service.

CUSTOMER SUCCESS STORIES

Life Time maximizes every customer experience.

 

Salesforce enhances our ability to truly know our members and bring that journey to life.”

Keith Dieruf, VP of Digital Marketing, Life Time

Find a fix for your marketing challenges.

Use this tool to select your marketing needs, and we’ll suggest some resources to start you on the road to success.