Social Studio

Listen, analyze, publish, and engage with your customers on social media. Tap into the power of social media marketing, customer service, and social sales to strengthen customer relationships.

Unite sales, service, and marketing.

Drive consistent customer experiences by integrating social with marketing, sales, and service on a single platform.

Reduce customer service costs.

Listen to billions of conversations, and proactively identify customers looking for help. Great social care is great marketing.

Unlock deeper insights.

Analyze sentiment, demographics, influencers, and detractors to understand your customers and trends.

Amplify organic content with ads.

Boost great organic content by turning it into social ads to inspire engagement — and drive real revenue.

See Social Studio in action.

Learn how to connect social to marketing, sales, and service with social media marketing tools.

Connect with fans and followers.

Social Listening

Analyze social conversations from millions of different sources with social media monitoring software. Discover what customers are saying about your brand, products, and competitors.

Social Publishing

Plan, schedule, and publish social posts across multiple accounts and networks. Create and approve content, route for approval, and publish relevant messages at the right moment.

Social Engagement

Respond to social posts, manage your community, and measure social activity. Use workflow and social automation to drive efficiency and route social posts to your team and beyond.

Marketing Command Center

Get live multiscreen displays of customer feedback, social conversations, and digital marketing activity around your brand and industry.
social media advertising for salesforce

Get the business leader’s guide to becoming a social business.

Discover ways to assess your social team, track social opportunities, and build a social strategy.