Reach fans, followers, and prospects using Salesforce’s comprehensive suite of social media management products. Find new customers with social lead generation, bridge the gap between marketing and service with great social customer care, and use social insights to drive marketing campaigns.
Scalable Social Media Management
Listen, engage, publish, and analyze across social accounts. Gather customer data, create sales leads, and provide 1-to-1 customer service on social to unite marketing, sales, and service.
Actionable Social Data
Discover social posts that matter most by mining conversations for meaningful insights — on everything from sentiment, demographics, trends, intent, and more.
Customer Service on Social
Automatically trigger customer service cases, tech support tickets, or legal concerns from social by uniting Marketing Cloud with Service Cloud.
Monitor social networks for advocates and brand megaphones. Find prospects who start conversations about your brand — and turn them into leads with Sales Cloud.
Listen to what your customers are saying on social media. Salesforce Marketing Cloud's social media monitoring can help you find new customers and take care of existing ones — with 1-to-1 customer care. Identify fans, followers, and prospects. Reach them all in new ways using Salesforce's comprehensive suite of social media management products. With Marketing Cloud's social listening technology, track the conversation to identify trends, opportunities, and competitor activity. Use sophisticated analytics software with social listening insights to collect data — and power intelligent marketing campaigns.
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