Social Engagement

Engage with each customer on social — at scale.

social media marketing by salesforce

Manage Engagement at Scale

Deploy a single platform for all social media engagement across every department in your company. Securely manage access and roles with user and team workspaces.

Make Your Marketing Team Efficient

Assign and route posts to the best person to respond in marketing, sales, service, or anywhere in your company. Automate the process for speed.

Get a Single View of Your Customer

Route social posts to Salesforce CRM to complete the picture of your customer across social, email, digital, and beyond. Create great 1-to-1 interactions.

Get the business leader’s guide to becoming a social business.

Discover ways to assess your social team, track social opportunities, and build a social strategy.