Social Listening

We can help you understand the social conversations about your brand — and your competitors and industry.

social media marketing by salesforce

Audience Intelligence

Gain relevant feedback across your marketing, service, and sales campaigns. Use reporting and dashboard templates tied to social listening with Marketing Cloud.

Create Topic Profiles

Create dashboards and make reports based on your social media monitoring. Watch for fresh topics and trends — so your marketing activities are relevant to the world of social.

Analyze Conversations

Drill down to the post level, and catch every comment. Listen for mentions of your brand across all networks — and use these insights to drive your marketing strategies.

Get the business leader’s guide to becoming a social business.

Discover ways to assess your social team, track social opportunities, and build a social strategy.